Ordering and delivery

Plan the details of your order.

Discuss payment, shipping and any inspection requirements with your quotation. Contact us before arranging a return.

Payment

Confirm the payment method, currency, timing and instructions in your quotation or order correspondence before making payment.

For an existing order, email sales@veqorin.com and include your order reference. For a new quotation, contact rfq@veqorin.com.

Shipping

Tell us your destination, required arrival date and preferred carrier or service. Packaging, freight charges, documents and customs responsibilities are agreed for the order.

Estimated transit times depend on the selected service and conditions.

After-sales and returns

Send the order reference and a description of the issue to our support desk. Returns, replacements or refunds depend on the applicable order terms and review of the issue.

Obtain return instructions before sending any items back.

After-sales support

Tell us how we can help.

Email support@veqorin.com with:

Your quotation or order reference, exact MPNs and affected quantities.
A description of the issue and when you noticed it.
Relevant photographs, packaging details or test results you can share.
The clarification or outcome you are requesting.

Keep order and customer information in your direct email. We will use the details to discuss the next steps; please confirm any return instructions before shipping.

Before you send an inquiry

Helpful checklists and examples for your next purchase.